Privacy Policy

Last updated: March 15, 2025. Effective immediately.

DIVIOR GROUP LLC ("Divior," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, submit applications, or otherwise interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit diviorpayments.com (the "Site") or engage with our merchant processing services.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

1. Information We Collect

Information You Provide Directly

When you submit an application or contact us through the Site, we may collect the following information:

Full name
Business name and business type
Email address
Phone number
Approximate monthly processing volume
Any additional information you voluntarily provide in correspondence

Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the Site
Referring URL
General geographic location (city/region level)

2. How We Use Your Information

We use the information we collect for the following purposes:

To process your application. We use the information you submit through our application form to evaluate your eligibility for merchant processing services and to contact you regarding your application.
To communicate with you. We may use your contact information to respond to inquiries, provide updates about your application, and send service-related communications.
To improve our services. We analyze usage data to understand how visitors interact with the Site and to improve the user experience.
To comply with legal obligations. We may use your information as required by applicable laws, regulations, or legal processes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service providers. We use Web3Forms to process form submissions. Your application data is transmitted through their servers to deliver it to our email. Web3Forms processes this data in accordance with their own privacy policy.
Underwriting and processing partners. If you proceed with a merchant account application, we may share relevant business information with our underwriting and banking partners, including USAG Inc. and its affiliated entities, as necessary to evaluate and establish your account. These partners are bound by confidentiality obligations and may only use your information for the purposes of processing your application and servicing your account.
Legal requirements. We may disclose your information if required to do so by law, regulation, subpoena, court order, or other governmental request.
Business transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Application data is retained for the duration of any business relationship and for a reasonable period thereafter for legal and compliance purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Request disclosure of the categories and specific pieces of personal information we have collected about you
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell personal information)
Not be discriminated against for exercising your privacy rights

European Residents (GDPR)

If you are located in the European Economic Area, you have the right to:

Access, correct, or delete your personal data
Restrict or object to processing of your personal data
Data portability
Withdraw consent at any time where processing is based on consent
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at hello@diviorpayments.com.

7. Cookies and Tracking Technologies

For detailed information about the cookies and tracking technologies used on this Site, please refer to our Cookie Policy.

8. Third-Party Links

The Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

DIVIOR GROUP LLC
Attn: Jacob Havron
18575 Jamboree Road, Suite #300
Irvine, CA 92612
Email: hello@diviorpayments.com