Health and wellness operators across the country share what changed when they stopped fighting their processor and started working with one built for them.
"If you run a subscription model in the supplement space, you already know the nightmare with chargebacks and false declines. We were getting hammered.
The team at Divior came in and set up our dispute resolution and fixed our routing. It was night and day. Our chargeback ratio dropped almost immediately, and we actually saw our approval rates go up. They just get how continuity works, which is rare to find in this industry."
"Processing over $20M a month in medical supplies means every single basis point matters, and funding delays are a massive headache. And we struggled with processors not handling us well.
The Divior team audited what we had, optimized our interchange rates, and finally got us on a real 24 to 48 hour settlement schedule. The cost savings were huge, but honestly, just having reliable cash flow has completely changed how we run the business."
"We were losing so many real customers because our old processor's fraud filters were just way too aggressive for biohacking products.
The Divior crew integrated fraud tools that actually fit our industry. We saw a 15% jump in authorizations right away! Crazy! They stopped the false declines without opening us up to actual fraud. I didn't ever have the expectation for my payment processor to help us make more money like this, but they proved me wrong."
"Traditional banks always treat nutraceutical continuity such as our company like a massive liability. We were paying crazy 'high-risk' fees just to be able to process payments.
But glad I found Divior through some google searches because they didn't just approve our account, they went in and fixed our interchange structure and cut our costs significantly down. How come I didn't know about them sooner is the question I keep asking. So grateful!"
"We have a health brand on Shopify doing close to eight figures and I've come to find out painfully quick that you need absolute stability. Having an account 'randomly' shut down could cost us hundreds of thousands over a single weekend.
Grateful for their team helping us to implement a totally stable setup with built-in redundancy. For the first time in 3 years, we can actually scale our ad campaigns without constantly worrying that our processor is going to pull the plug on us."
"We really needed something that plugged right into Shopify but still gave us the heavy-duty protection you need in the wellness space.
The guys at Divior handled the whole stack for us such as the gateway, the fraud protection, and the early warning alerts, all in one go. It was honestly the easiest migration we have ever done, and having a dedicated rep we can actually call for assistance is a game changer."
Every merchant above started exactly where you are now. Stable processing, a team that understands your business, and a partner who won't disappear when regulators shift. The application takes under 1 minute.